Refund policy

RETURNS 

Nerdy & Nooby® has a 14-day return policy which means that you have the right to cancel and return your ordered item(s) within 14 days from the date you received your order and to request a refund. 

Please note that the Proto garments are not eligible for returns nor refunds as they are unique pieces by themselves. Also, digitally delivered items and/or services are not returnable nor refundable.

To be eligible for a refund, your returned item(s) must be in unworn, unchanged and undamaged condition with all tags and/or seals attached and in the original packaging. You will also need the receipt or proof of purchase. Otherwise, we will be unable to accept your return and issue a refund. For card games, opening the seal waives your right to return, as the product cannot be restored to its original condition.

For the returned orders, the return shipping costs of €6,90 (EUR) will be deducted from the refunded amount. This also concerns the orders being dispatched for shipment before receiving your cancellation notification in written. One return-shipping label is provided per order. 

Please follow the return process enclosed in the packaging, visit our FAQ section ("How to return my ordered items?") or contact info@valosventures.com in case you need help.

REFUNDS 

It may take up to two (2) weeks for your returned item(s) to reach back to us. Subject to having received and accepted your returned item(s) as per this policy, please note that it may take few days to process your refunded amount into your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too. If you have any questions about the refunds, please contact us at info@valosventures.com. For the payments, please contact our payments service partner Vipps/MobilePay (https://mobilepay.fi/asiakastuki). 

EXCHANGES 

Unfortunately, we do not process any exchanges. In case you need to change your size, please follow the return process with the original order and place a new one. Please note that all returns will be subject to the return shipping costs of €6,90 (EUR) deducted from the refunded amount. 

NON-COLLECTED DELIVERIES 

In case you did not pick up your order or you refuse to receive it within seven (7) days from your delivery being available, your order will automatically be delivered back to us. Please note that in such cases, we will consider your order as returned and refund your original payment method the original ordered amount deducted by €6,90 (EUR) of return shipping costs.

OTHER ISSUES 

We make our best to provide you with flawless items and serve you well! Please inspect your order at the soonest upon reception and contact us at info@valosventures.com if you have received damaged, defective or wrong item(s) so that we can evaluate the issue and make it right. In these cases, please do not return any item(s) before contacting us! If the problem sits on our side, we naturally cover for our mistake and do not charge you the return shipping costs. Every case will be processed individually according to the best judgement. 

[Last updated: May 17, 2025]